Terms of Delivery

Terms of Delivery - A smooth and reliable delivery experience

We at Truelovedoll endeavour to offer you a convenient and reliable delivery of our products. We value your satisfaction and want you to feel safe throughout the delivery process. Here are some of our delivery conditions:

Free delivery: We always offer free delivery to make it as easy and affordable as possible for you as a customer.

Reliable suppliers: We work with reliable and experienced suppliers to ensure that your product is delivered safely and securely to your door. We carefully select our suppliers to ensure a smooth delivery experience.

Fast deliveries: We endeavour to deliver your products as quickly as possible. Usually, delivery takes between 4-6 working days, so you can quickly enjoy your new product.

Discreet delivery: We understand the importance of discretion when it comes to our products. That's why we send all our deliveries without a visible logo or labelling that reveals the contents. No one will know what is being delivered except you.

Ability to choose delivery options: We give you the opportunity to choose the delivery option that suits you best. You can choose to have the product delivered directly to your door or choose to collect it yourself from an agent. We want to make it as convenient as possible for you to receive your product in the way that suits you best.

We always strive to give you the best delivery experience. If you have any questions or would like more information about our delivery conditions, please feel free to contact us. We are here to help you.

Customs fees - No surprises for customers in the European Union

We want our European customers to enjoy a smooth and hassle-free shopping experience. Therefore, we are happy to announce that there are never any customs fees for deliveries within the European Union.

When you shop from Truelovedoll, you don't have to worry about any extra costs in the form of customs fees. We take care of all customs formalities and costs so that you can focus on enjoying your order without any unpleasant surprises.

So whether you're looking for the perfect doll or accessories for your collection, you can be sure that the price you see is the price you pay. No hidden fees or customs costs for you as a customer within the EU.

If you have any further questions or concerns regarding customs fees or our delivery terms, please feel free to contact us. We are here to give you the best possible support and help with anything you need.

Damaged products in transit - your satisfaction is our priority

We at Truelovedoll want to ensure that you receive your order in perfect condition. However, if for some reason you receive a product that has been damaged in transit, it is important to act quickly and correctly.

If you discover that your product has been damaged in transit, we encourage you to immediately document the damage by taking pictures or making a note of the damage information. Afterwards, we recommend that you contact the shipping company to report the damage and start a claims process.

In order for us to help you in the best possible way, we also ask you to contact us at info@truelovedoll.se and let us know about the damaged product. We will guide you through the return or replacement process to ensure that you receive a satisfactory solution.

Your satisfaction is our priority, and we will do our best to resolve any damage during transport in a smooth and efficient manner.

Thank you for choosing Truelovedoll!