Frequently Asked Questions
Delivery & payment
How is my doll delivered?
Our packages are always delivered completely free of charge by reliable shipping agents, usually within 4-6 working days.
When the parcel arrives, you will be contacted and choose whether you want it to be delivered to your door or to an agent.
What about taxes and charges, are they something I need to pay?
There are NEVER any hidden fees when you shop at Truelovedoll. VAT is included in the selling price, so the price you see on your dream doll is the price you pay.
If I order a sex doll, can someone else detect what the package contains?
Our packages are very discreet and are always delivered without any logo or text that could reveal the contents.
Even the bank statement says TLD Group AB.
No one will know what you have bought, not even the shipping company.
Questions about sex dolls
Do the dolls really look like the pictures?
Our sex dolls are always identical to the doll in the pictures, what may differ is the styling done on the doll for the pictures.
If you are interested in factory pictures of the doll, email us at email@example.com.
Is it possible to get more pictures of the doll I am interested in?
Email us at firstname.lastname@example.org
Questions about us
Why should I shop at Truelovedoll?
So why should you choose Truelovedoll? Because of our low costs, wide range of products and fast delivery. We combine these benefits with dedicated customer service and a passion for customer satisfaction. We are proud to be your trusted partner in finding the perfect doll to enrich your life.
Is it possible to get a discount code?
Sometimes we release discount codes, but they always come from us. Codes you find on other sites are not genuine.
Returns, warranty & problems
If I have received the wrong item, damaged item or cancelled my purchase, what should I do?
It is rare that faulty products are sent out from our side. We recommend that you carefully inspect the doll before use.
If you find any discrepancies or inaccuracies, please document these and contact us immediately. In case of damage to the package caused during delivery, you should contact the shipping company that delivered the package in the first place.
Although errors are rare, if they do occur, you have the right to return the product or receive compensation. For more information on our shipping policy and refund policy, please check our Terms of Delivery and our Return & Cancellation policy.
Am I entitled to a guarantee?
We at Truelovedoll endeavour to ensure that you as a customer feel safe and satisfied with your purchase of a doll from us. We are responsible for the package throughout the delivery, and in the unlikely event that it is lost, we will replace it. Your satisfaction is our priority, and we want you to have a smooth and worry-free shopping experience.
In case of any factory defects that result in your doll breaking, Truelovedoll will take responsibility and pay for the replacement. We value quality and endeavour to offer you high quality products from reputable manufacturers. If you discover that your doll has suffered a factory defect, please contact us and we will help you with the replacement process.
We are committed to providing you with a positive and reliable buying experience. If you have any questions or concerns regarding the warranty or our products, please feel free to contact us. We are here to provide you with the best possible support and ensure you are satisfied with your purchase.
How does the cancellation & return policy work?
Of course, you have the right to cancel your purchase and return the item. Read more about terms of purchase and returns under "Terms of Delivery" and "Return & cancellation".
The 14-day right of cancellation applies from the day the goods are received.
For more information on cancellation and returns, please visit Returns & Cancellation.
With kind regards
The Truelovedoll team